Customer service is one of the most important parts of an organization’s life; for many companies, it’s the most important. That’s because good customer service can have a game-changing effect on your company. It can lead to better reviews and more sales, improve company morale and reduce turnover, and increase customer loyalty in general.
It’s important that companies invest in improving the way they treat their customers, and more specifically, their social media customers. In fact, recent studies show that companies that treat their social media customers with respect are 35% more likely to have a positive reputation online than companies who don’t.
If you’re serious about improving your customer service, chances are you’ve already started. Companies have improved their FAQs, increased their social media presence, and started listening to what their customers have to say. You can look into a twilo alternative that can help you